Refund policy

Here is a clear breakdown of the return, cancellation, and exchange policies:

Cancellations

  • Must be requested on the same day the order is placed.

  • Subject to a 3.5% processing fee.

Returns

  • Timeframe: Must be initiated within 15 days of the delivery date.

  • Condition: Items must be new and unused. All returned items are inspected upon arrival.

  • Fees & Deductions:

    • Return shipping label cost is deducted from the refund.

    • A 10% repackaging and restocking fee applies.

  • Processing Time: Once the refund is requested post-inspection, it can take 10 to 15 business days for the card issuer to process and post the funds.

Exchanges & Warranty Claims

  • Coverage: Exchange only (no refunds) if a part fails due to a manufacturer defect during a test drive at or under the specified horsepower rating.

  • Requirements:

    • Must be professionally installed by a certified installer (proof/documentation required).

    • Proof of proper installation (including shimming and thrust endplay) must be provided via photos or video showing the measurements/case window.

Liability

  • Not liable for any breakage, damage, or failure caused by improper installation, misuse, or exceeding specified power limits.